Jets7 FAQ — Your questions answered here

To register, you will need:

• Active mobile number (Bangladeshi)
• Valid email address (optional)
• Full name (as per National ID)
• Date of birth (must be 18 or older)
• A strong password

A copy of your National ID may also be required for identity verification later.

No. Under Jets7's rules, each person may only open one account. Any attempt to create multiple accounts using the same mobile number, email address, or ID document may result in all accounts being suspended and balances being forfeited.

Go to Account Settings, navigate to the "Identity Verification" section, and upload photos of both sides of your national ID or passport. Verification is typically completed within 24 hours. Completing KYC increases your withdrawal limit and keeps your account secure.

You must be at least 18 years old to register at jets7. Minors are not permitted to open an account, and we use identity verification processes to ensure this.

You can log in using two methods. With the password method, enter your registered mobile number or email along with your password. With the OTP method, simply enter your mobile number and an OTP will be sent to you via SMS — use it to log in.

On the login page click the "Forgot Password?" link. A reset OTP will be sent to your registered mobile number. Verify your identity using the OTP and set a new password. The whole process takes just 3–5 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Try again after 30 minutes. If the issue persists, email support@jets7.bet or reach out via live chat.

Yes, you can log in to the same account from multiple devices — mobile, tablet, and computer — simultaneously. For your security, regularly check active sessions in your account settings and log out any unrecognised sessions.

Jets7 supports Bangladesh's most popular payment methods:

• BKash
• Nagad
• Rocket
• Bank Transfer
• Cryptocurrency (USDT, BTC)

For more details, Payment Page here.

The minimum deposit at jets7 is just ৳500, and the minimum withdrawal amount is ৳1,000. Maximum deposit and withdrawal limits depend on your account verification level. Completing KYC unlocks higher limits.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Before submitting a withdrawal request, make sure your account has been fully verified.

Deposits are usually credited to your balance instantly. If it takes longer than 15 minutes, email us at support@jets7.bet with a screenshot of the payment and the transaction ID. Our team will resolve the issue promptly.

Jets7 does not charge any deposit fees. However, mobile banking providers (bKash, Nagad, Rocket) may apply their own transaction charges. A small processing fee may apply to certain withdrawals — for details, On the financial transactions page here.

New members at jets7 receive an attractive welcome bonus on their first deposit. To view current bonus offers and terms, Bonus Page as it may change from time to time.

Each bonus has its own wagering (rollover) requirements. Typically, the bonus amount must be bet a specified number of times before it becomes eligible for withdrawal. Full terms are listed alongside each bonus. On the bonus page, You can view the terms and conditions for all bonuses.

Simply log in to your account every day to automatically qualify for the daily login bonus. The bonus amount increases the more consecutive days you log in. To claim it, click the "Collect Bonus" button on your dashboard after logging in.

Share your referral link or code with a friend. When they register through that link and make their first deposit, both you and your friend will receive a bonus. Full details on the referral bonus are available in the "Refer & Earn" section of your account.

Jets7 offers betting on more than 30 sports. Notable options include:

• Cricket (IPL, BPL, Test, T20 World Cup)
• Football (Premier League, La Liga, Bundesliga, World Cup)
• Tennis, Badminton, Basketball
• E-Sports (CS:GO, Dota 2, FIFA)
• Kabaddi and other regional sports

For more details, Sports Page here.

Live betting means placing bets in real time while a match is in progress. In the Jets7 live betting section, you can see all ongoing matches with odds that update every moment. The fast-paced nature makes live betting especially exciting. Log in and go directly to Sports Page and select a live match.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" feature is available in certain markets, allowing you to claim a partial or full return before the match ends. If the Cash Out option is available, it will appear on your bet slip.

If a match is cancelled or abandoned, Jets7 will generally refund the full stake on the related bet. If a match is rescheduled after a certain point, the bet outcome will be determined based on the match on the new date. For the full policy, Terms & Conditions is on the page.

Jets7 uses decimal odds, which are easy to understand. For example, odds of 1.85 mean that a BDT 100 bet returns a total of BDT 185 (BDT 85 profit). For more tips and strategies, Betting Tips page here.

Yes, jets7 uses SSL encryption to keep all data secure. Your personal and financial information is never sold or shared with third parties. To learn more about our privacy policy, Privacy Policy page here.

Go to Account Settings, find the 2FA or two-step verification option under the "Security" section, and enable it using your mobile number or the Google Authenticator app. Once active, you will need to enter an OTP alongside your password each time you log in — making your account significantly more secure.

Never. Under no circumstances will jets7 ask for your password, OTP, or banking details by phone, SMS, email, or social media. Any such message or call is a scam — do not share any information and report it immediately to support@jets7.bet.

Change your password immediately and log out of all active sessions. Then email support@jets7.bet with full details. Our security team will review your account and take the necessary action.

Yes, you can set daily, weekly, or monthly deposit limits in Account Settings. You can also cap the maximum bet amount. This is an important tool for responsible gaming.

If you feel your betting is getting out of control, you can set a self-exclusion period through Account Settings or by contacting support@jets7.bet. During the exclusion period, you will not be able to log in to your account. To learn more, Responsible Gaming Page here.

No, strictly not. jets7 is for individuals aged 18 and above only. We prevent underage access through identity verification. Parents can also install parental control software on their devices.

There are several ways to reach jets7 support:

• Email: support@jets7.bet (response within 24 hours)
• Live Chat: Click the chat icon in the bottom-right corner of the website
• FAQ: You'll find answers to most common questions on this page

Our support team is available 24/7, every day of the week.

For any complaints or issues, send a detailed message to support@jets7.bet. Use "Complaint" as the subject line and attach screenshots or supporting evidence if available. Our team will work to resolve the matter within 48 hours.

Yes, the jets7 support team is fully equipped to assist in Bengali. All communications are available in Bengali with Bangladeshi users in mind — English support is also available.

The jets7 mobile-optimized website works seamlessly on any smartphone. For the latest information about the app, Platform page check it out or ask our support team.